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1. Book The future of competition : co-creating unique value with customers

by Prahalad, C. K; Ramaswamy, Venkat.

Publisher: Boston : Harvard Business Scholl Press, 2004Availability: Copies available for loan: [HD41 P73 2004 ] (1). Actions: Add to cart
2. Book The invisible customer : strategies foe successful customer service down the wire

by Clegg, Brian.

Publisher: UK : Kogan Page, 2000Availability: Copies available for loan: [HD53 C53 2000 ] (1). Actions: Add to cart
3. Book Customer care excellence : how to create an effective customer focus

by Cook, sarah.

Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1). Actions: Add to cart

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